Terms of use

1. This agreement

These terms are between you and Spun Ltd (“we”), which runs Flip & Flow. By making an account or using the site, you agree to them. Guests replying to an invitation, or visiting a couple's website, only need the parts about using the site fairly.

You need to be 16 or over to make an account, and 18 or over to pay for a tab.

2. Your account

• Keep your sign-in details to yourself, and tell us at hello@flipandflow.co.uk if you think someone else has used your account.
• When you invite someone to plan an event with you, they can see it, and co-planners can change it. Owners decide who's on an event, and can remove people.
• You can delete your account at any time from My events.

3. What you put in

Your plans, words and photos stay yours. You let us store them and show them to the people you choose, only so we can run Flip & Flow for you.

Only upload photos and words you have the right to use, and nothing unlawful, hateful or misleading.

4. Your guests' details

When you add guests, you decide what's kept about them, and we look after it for you (see our privacy policy). So:

• Only add people you're inviting, or would reasonably expect to hear from you about the event.
• Only email guests about your event. Flip & Flow isn't for marketing or bulk mail, and we limit how many emails each person can send.
• If a guest asks you to change or remove their details, please do. You can edit or delete any guest yourself.
• Keep any downloads of your guest list somewhere safe, as they can include dietary needs.

5. Using it fairly

Please don't try to get into events or accounts that aren't yours, overload or interfere with the site, collect other people's details from it, or use it to send spam. If someone does, we may suspend or close their account, and we'll tell them why unless the law stops us.

6. Paying for tabs

Every tab has a free tier. Unlocking a tab is a one-off payment for one event, with no subscription. Prices include VAT and are shown on our pricing page and before you pay.

• Never more than £29 an event. If unlocking a tab would take an event's total past £29, you only pay what's left, and once an event reaches £29, every tab is unlocked for it, including any we add later. You can also unlock everything at once for whatever's left.
• It's for the event, not the person. The event's owner or any co-planner can pay, and what's unlocked is unlocked for everyone planning that event. It doesn't carry over to your other events.
• UK billing addresses only, for now. If a payment comes from a billing address outside the UK, we refund it in full straight away, and the free tiers stay yours to use.
• Payments are taken by Stripe, on its own secure page. We never see or keep your card details. Stripe emails you a receipt.
• A tab you've paid for stays unlocked for as long as the event is on Flip & Flow. If you delete the event, what you paid for goes with it, and isn't refunded.

7. Cancelling and refunds

A tab is unlocked as soon as you pay. Before you pay, we ask you to agree to that, and to confirm you understand that you then lose the usual 14-day right to cancel that applies to buying online. We keep a record of when you agreed.

You don't lose your rights under UK consumer law. If something you've paid for doesn't work as described, tell us at hello@flipandflow.co.uk and we'll fix it, or refund you if we can't. If you've paid by mistake, for example twice, or for the wrong event, tell us and we'll refund you.

Refunds go back to the card you paid with, usually within 5 to 10 working days. After a full refund, the tab goes back to its free tier:

• Nothing you've made is deleted. Anything over a free limit, such as guests beyond the first 30, stays and can still be edited, but you can't add more until it's unlocked again.
• Your website shows its style's own colours and fonts instead of your own (yours are kept, ready if you unlock it again), and shows Flip & Flow's name.
• If you've linked your own domain, guests who visit it are sent on to your site's free address, so links you've already shared still work.

Sometimes we may give part of a payment back as a goodwill gesture. A partial refund doesn't change what's unlocked.

8. If you dispute a payment

Please talk to us first at hello@flipandflow.co.uk: we'll always try to put things right. If you ask your bank to reverse a payment (a chargeback), what it paid for is locked while your bank looks into it. If the payment is upheld, it's unlocked again; if it's reversed, the tab goes back to its free tier, as after a refund. We may share the details of your purchase with Stripe and your bank to answer the dispute.

9. What we can and can't promise

We work hard to keep Flip & Flow running and your plans safe, but we can't promise it will never be unavailable or make mistakes. Please keep your own copy of anything you can't do without on the day, such as a printed schedule or seating plan.

Flip & Flow is a planning tool. We don't provide or vouch for the venues and suppliers you add, and we aren't part of your agreements with them. Budget suggestions and checklists are a starting point, not financial or legal advice.

We're responsible for loss you suffer that was a foreseeable result of us breaking these terms or not taking reasonable care. We aren't responsible for loss that wasn't foreseeable, or for business losses. Nothing here limits our responsibility for death or injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.

10. Changes and ending

We may change Flip & Flow and these terms over time. If a change affects you in a significant way, we'll tell you before it applies. Changes don't take away anything you've already paid for. If we ever close Flip & Flow, we'll give you plenty of notice and a way to download your plans.

You can stop using Flip & Flow and delete your account whenever you like.

11. If there's a problem

Please contact us first at hello@flipandflow.co.uk: most things can be sorted out quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your own courts.